- Return Policy
Return Policy General Terms:
We hope that every customer has a pleasant experience while shopping our online store, but should you need to return or exchange any item purchased through our online shop, we request that you please follow the instructions listed below.
The online return policy mirrors the one found in our stores, however, please note the difference in maximum date range (14 days). You may contact us at firstname.lastname@example.org or call 571-512-7306 for further questions or concerns.
We are happy to offer store credit, or a merchandise exchange within 14 days of your purchase. However, jewelry, frames and any glass item cannot be returned for refund. Sale items and seasonal items are final sale. Please note that after 14 days all discounted merchandise becomes Final Sale.
Unfortunately, at this time, Dandelion Patch gift cards can only be redeemed at our retail locations or over the phone. If you live outside of the Northern Virginia/Washington, D.C. area, we’d love to help—just give us a call! 571-512-7306.
Items may be returned to one of our retail locations (excludes the Outlet) for in-store credit or merchandise exchange, granted that they follow the same requirements as below. All in-store exchanges must be accompanied with the original receipt or gift receipt and in original packaging. Store product availability is limited and merchandise exchange will be based on the availability of the product. The same 14 day exchange period applies.
All returns to The Dandelion Patch must occur within 14 days of the arrival of a shipped item. Without exception, we will be unable to accept any returns after the 14 day period. All customers must contact The Dandelion Patch within the 14 days to obtain a return authorization number before returning the item, unless returned to a retail location.
Items returned to the distribution center will NOT be accepted without a return authorization number. The Return Form must also be filled out and included with each returned item. The return authorization number must be written on the outside of the package as well as on the Return Form.
Please note items must be returned with original tags and with the original packaging intact. All items must be in new, unworn and unused condition. You may either present the original receipt, a copy of the original receipt or a gift receipt. We will not be able to process the return or exchange without a receipt. If you received your item as a gift, please see the section below entitled Gift Return Policy.
For a return authorization number, please contact The Dandelion Patch at 571-512-7306, Monday through Saturday 10 a.m. – 6 p.m. EST or email us at email@example.com
Purchaser is responsible for return shipping.
Sale merchandise, seasonal items, custom ordered items and monogrammed items are FINAL SALE.
Size exchanges can be made within 14 days of purchase. Please note that this is contingent upon the availability of the size you need. If this item is in stock, we would be happy to exchange the merchandise (less the cost of shipping). Please follow our return policy instructions above, but make sure to indicate the new size you need on the Return Information Sheet.
Gift Return Policy:
If you are returning a gift, the merchandise MUST have the original receipt, copy of an original receipt, or a gift receipt in order to exchange or receive store credit. Again, all returns and exchanges must be made within 14 days of original purchase or receipt of a shipment.
If an item is returned with a gift receipt, only an exchange or store credit can be offered. The exchange or store credit will be for the original value of the item minus the shipping cost (if applicable). No refunds can be issued if a return is accompanied only by a gift receipt.
Upon receiving the returned or exchanged merchandise, The Dandelion Patch reserves the right to deny credit if the merchandise does not meet the above policy requirements.
All returns and exchanges should be sent to the following address:
The Dandelion Patch
Attention: Returns Department
8455 Tyco Road, Suite L
Vienna, Virginia 22182